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Operations

Front of house (FOH)

Customer-facing roles in a restaurant: servers, hosts, bartenders, sommeliers, and runners. Distinct from BOH (back of house). Digital menus shift FOH workload from order-taking to upselling and table service.

Related Terms

Operations
Back of house (BOH)
The kitchen and prep areas of a restaurant: chefs, line cooks, dishwashers, expediters, and kitchen managers. Distinct from FOH (servers, hosts, bartenders). Menu changes affect BOH workflow more than FOH.

See Front of house (FOH) in Action

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